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Logepal
software receives telephone statistics from the ACD systems and transmits
this information to Alpha Led Displays. As a result, Alpha Led Displays
can display up-to-the-minute telephone statistics such as:
- number of
calls in process
- longest
waiting time
- service
level
- number of
agents and number available to take calls
- number of
incoming, answered and completed calls
- number of
callers waiting
- average
response time
- number of
calls
- ...
Logepal
software is created by Activeo.
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